Download e-book for kindle: A practical guide to working with reluctant clients in by Maggie Kindred

By Maggie Kindred

ISBN-10: 0857002309

ISBN-13: 9780857002303

Practitioners in well-being and social care are frequently required to paintings with consumers who do not need to paintings with them, and those 'reluctant' consumers can usually be the main not easy, yet such a lot lucrative, to paintings with.

This useful, jargon-free e-book covers all of the concerns that practitioners are inclined to come across during operating with reluctant consumers. The emphasis is on making thought effortless to take advantage of, and the ebook is written in an simply digestible and energetic type. issues lined comprise staying secure, verbal and non-verbal conversation, making preliminary touch with a shopper, main issue events, recording, and the way to finish paintings with a shopper. actions to paintings via are integrated on the finish of every subject and illustrations characteristic all through.

this can be an important publication for college kids, practitioners, voluntary area staff and running shoes within the fields of well-being, social care and social work.

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Extra resources for A practical guide to working with reluctant clients in health and social care

Example text

I am a conventional-looking older woman – should I try to make myself look like a teenager in order to establish rapport with a teenager? If we were to take this road it would be difficult to see how anyone would make a connection with the diverse range of 60 Dress individuals they encounter within the space of a day. On the other hand, it is important to make your choice of clothes appropriate to your professional role rather than your leisure time. Wearing conspicuously expensive-looking clothes is unlikely to endear you to a poor person.

I believe passionately in the importance of training for work which, whether paid or not, gives us huge amounts of power over clients. Training actually increases our power, hence the saying ‘knowledge is power’ – this is a necessary evil. Take a deceptively simple task such as taking a client you do not know very well on a visit. If you are a professional, or trained helper, you may not perform better, but you should have the potential to see the implications of the outing, and relate it to the client’s total life, much more clearly.

If not, was it because you were afraid of being ‘politically incorrect’? If you did, what do you imagine the response to be from other team members? What was your mental picture of a disabled person? Did you automatically assume they would need a lot of support? Did you consider what might need to be done before you could recruit someone with a disability: adaptation to the building, support worker, mentor? The moral of this one is: think about the assumptions you and others may be making about ‘a disabled person’.

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A practical guide to working with reluctant clients in health and social care by Maggie Kindred


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